Terms of Service

Last updated: 19 October 2026

These Terms of Service ("Terms") govern your use of the Recovify mobile application and website (together, the "Platform"), operated by Automobility Solutions Limited (company number 15534936), trading as Recovify ("Recovify", "we", "us"). By creating an account or using the Platform you agree to these Terms. If you do not agree, do not use the Platform.

1. What Recovify is (and is not)

Recovify is an online marketplace that connects people who need a vehicle recovered or transported ("Customers") with independent vehicle recovery and transport businesses ("Operators") and their drivers. Recovify facilitates quotes, bookings, payments, messaging and live tracking.

Recovify does not provide recovery or transport services itself. The contract for the recovery or transport of a vehicle is between the Customer and the Operator. Operators are independent businesses, not employees, agents or subcontractors of Recovify.

2. Accounts and eligibility

• You must be at least 18 years old and able to enter a binding contract.
• You must provide accurate information and keep it up to date, and verify your email address before using core marketplace features.
• You are responsible for keeping your login credentials secure and for all activity on your account. Tell us immediately if you suspect unauthorised use.
• Each account operates in one role at a time (Customer, Operator or Driver). Drivers join an Operator's team by invitation and act on that Operator's behalf.

3. How bookings work

• A Customer posts a request describing the vehicle, pickup and delivery locations, and timing ("Job").
• Operators submit quotes. Quotes are binding offers while they remain valid; validity depends on the Job's urgency. The price shown on each quote is the total price: the Operator's price plus Recovify's booking fee (section 4).
• The Customer accepts one quote and is taken directly to payment. Acceptance is only confirmed once payment is made — if payment is not completed within the payment window, the acceptance lapses and the Job returns to its quoted state.
• The Customer pays in one of two ways:
  • through the Platform: the total price; or
  • pay on the day: where the Operator offers it, only Recovify's booking fee through the Platform, and the Operator's price directly to the Operator on the day, by one of the methods the Operator has listed.
• Once payment is captured, the booking is confirmed and the other quotes are declined.
• Job descriptions, quotes and quote notes must not contain phone numbers, email addresses, web links or any other contact details. The Platform shares the contact details needed for the Job once a booking is confirmed.

4. Payments, fees and release of funds

• Payments are processed by Stripe. Recovify does not store your full card details. Operators must complete Stripe onboarding before they can receive payouts.
• Recovify's booking fee. For each booking, the Customer pays Recovify a booking fee for arranging the recovery. The price shown on every quote includes Recovify's booking fee, and is shown before the Customer accepts. Where the Operator offers pay on the day, the quote also shows what the Customer pays that way: Recovify's booking fee for paying on the day, through the Platform, and the Operator's price, directly to the Operator. The price shown on a quote for the way the Customer pays is the price that applies to that booking. Operators pay Recovify no fee on bookings.
• What the booking fee pays for. The fee pays for Recovify's booking service: finding Operators, handling quotes, confirming the booking and putting the Customer and the Operator in touch. That service is complete once the booking is confirmed. By paying, the Customer asks Recovify to provide the booking service straight away and acknowledges that, once the booking is confirmed, the booking fee is not refundable if the Customer cancels (section 5).
• Paying through the Platform. The Operator's price is held by the Platform and is not released to the Operator until both the Operator and the Customer confirm that the Job is complete. If one party confirms and the other does not respond, the Job completes automatically after 72 hours and funds are released, unless a dispute has been opened in the meantime. The Operator receives its full price.
• Pay on the day. The Operator's price is paid by the Customer directly to the Operator and is a matter between them. Recovify does not receive, hold or refund that money and is not responsible for collecting it. The Operator must charge exactly the price in its quote and accept the payment methods it listed. By confirming delivery of a pay-on-the-day Job, the Operator confirms it has been paid. If the Customer does not pay, the Operator should report it through the app.
• Operator cancellation fee. If an Operator withdraws from a Job after the Customer has paid, the Customer is refunded in full and Recovify cannot recover the card-processing fee its payment provider charged on that payment. Recovify passes that fee on to the Operator as a cancellation fee: exactly the amount the payment provider kept, typically between 1.5% and 3% of the amount paid plus 20p. The fee is shown to the Operator before they confirm the withdrawal and is deducted from their next payout. If no payout is made within 60 days, Recovify may invoice the fee or waive it. No fee applies if the Customer had not yet paid.
• Amounts an Operator owes. Recovify may deduct any amount an Operator owes Recovify under these Terms from any payout due to that Operator, or invoice it. That includes a cancellation fee and an off-Platform fee (section 8). Recovify will tell the Operator what was deducted and why.
• Quotes sent before these Terms took effect on 6 October 2026, and bookings made from them, keep the terms that applied when the quote was sent: no booking fee, a platform fee of 12% of the Job price, capped at £45 per Job, deducted from the Operator's payout, and a full refund including fees if the Customer cancels before the Operator sets off.

5. Cancellations and refunds

• Before payment: Customers may cancel a Job free of charge at any time.
• After payment, before the Operator sets off: Customers may cancel with a stated reason. An Operator's price paid through the Platform is refunded in full. Recovify's booking fee is not refunded, because the booking service has already been provided (section 4).
• After the Operator has started the journey: self-service cancellation is no longer available. If something has gone wrong, use the dispute process below.
• Operator withdrawal: if an Operator withdraws after acceptance, the Customer receives a full refund, including the booking fee, and the Job is re-opened so other Operators can offer to take it. A cancellation fee may apply to the Operator (section 4).
• Operator does not turn up: if the service is not provided by the agreed time and the Operator has not started the journey, the Customer is refunded in full, including the booking fee.
• Refunds are returned to the original payment method. Refunds only ever come from money held by the Platform; Recovify cannot refund money paid directly to an Operator. The timing of the bank credit depends on your card issuer.

6. Disputes

• If a Job goes wrong (for example the vehicle was damaged, the Operator did not show up, or the service materially differed from what was agreed), the Customer may report a problem through the app while the Job is paid or in progress.
• While a dispute is open, held funds are frozen — they are neither released to the Operator nor refunded until the dispute is resolved.
• On a pay-on-the-day Job, Recovify holds only its booking fee, so a dispute can result only in a refund of that fee. Claims about money paid to the Operator are between the Customer and the Operator. Recovify will provide reasonable assistance, for example job records, photos and chat history, where lawful.
• Recovify will review the evidence provided by both sides and may resolve the dispute with a full refund, a partial refund, or no refund. Recovify's resolution is final as far as the Platform is concerned, but does not remove either party's legal rights against the other.
• Claims for vehicle damage are ultimately a matter between the Customer and the Operator and the Operator's insurance. Recovify will provide reasonable assistance (for example job records and chat history) where lawful.

7. Operator obligations

• Operators must hold all licences, permissions and insurance required by law for the work they undertake — including motor insurance covering their recovery vehicles (Road Traffic Act 1988) and, where applicable, goods-in-transit insurance, public liability insurance, an operator's licence, MOT certification and waste-carrier registration.
• Operators may be asked to upload verification documents. Recovify may display a "verified" badge once required documents are approved. Verification is a document check, not a guarantee of service quality.
• Operators are responsible for their drivers and must ensure every driver is entitled to drive the vehicle used and is covered by the Operator's insurance.
• Operators must perform Jobs with reasonable care and skill, and keep the Customer informed through the app.
• Operators must charge exactly the price in their accepted quote, which includes VAT and all other charges, whether the Customer pays through the Platform or on the day.
• Operators that offer pay on the day must accept the payment methods they list.
• Recovify may be required by law to report Operators' details and earnings to HM Revenue & Customs. Operators must provide the information Recovify asks for to meet that duty.

8. Dealing outside the Platform

• Recovify introduces Customers and Operators to each other. In return, you agree not to use the Platform to find a Customer or an Operator and then arrange or pay for recovery or transport work between you outside the Platform. This applies for 12 months from the date of the quote or booking that first put you in contact.
• You must not share contact details before a booking is confirmed, or ask the other party to cancel a booking so that you can deal directly.
• If an Operator breaks this section, Recovify may charge the Operator the booking fee Recovify would have earned on that work, worked out as in section 4 (an "off-Platform fee"). Recovify may also suspend or close the Operator's account. If a Customer breaks this section, Recovify may suspend or close the Customer's account.
• To check that these Terms are followed, Recovify may review the bookings and messages relating to a Job, as described in our Privacy Policy.

9. Conduct on the Platform

You must not:

• take bookings arranged through Recovify off-platform to avoid fees, or solicit users to transact outside the Platform;
• post false, misleading or fraudulent Jobs, quotes, documents or reviews;
• harass, threaten or abuse other users in chat or elsewhere;
• use the Platform for any unlawful purpose, or interfere with its security or operation (including scraping, probing or reverse engineering).

Reviews must reflect a genuine, completed Job. Both sides may review each other after completion; reviews that breach these Terms may be removed.

Reporting and blocking. In the app you can report any message or user — long-press a message in a Job's chat, or use the … menu at the top of the chat — and you can block a user from the same place. Blocking hides that user's messages from you and stops either of you messaging the other; you can undo it under Settings › Blocked Users. We review every report within 24 hours and may remove content, warn a user, or suspend an account that breaches these Terms. Objectionable content and abusive users are not tolerated on the Platform. You can also email us at support@recovify.app.

10. Chat, tracking and communications

• In-app chat and phone contact between a Customer and an Operator open once a booking is confirmed by payment, and relate to that Job.
• While a Job is active, the Operator's (or assigned driver's) live location is shared with the Customer for tracking purposes.
• We send service communications (such as booking, payment and job-status notifications) as part of operating the Platform. You can control non-essential notifications in settings.

11. Content

You keep ownership of content you submit (such as photos, messages and reviews) and grant Recovify a non-exclusive, royalty-free licence to host, display and process it for the purpose of operating and improving the Platform. You are responsible for your content and must have the right to share it.

12. Liability

• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.
• Recovify provides the Platform "as is". We do not guarantee that a Job will receive quotes, that Operators will perform to any standard, or that the Platform will be uninterrupted or error-free.
• The recovery or transport service itself is provided by the Operator under the Customer–Operator contract. Recovify is not liable for loss or damage arising from that service, including damage to vehicles, delay, or failure to attend — the remedies for those sit in sections 5 and 6 and against the Operator.
• Subject to the above, Recovify's total liability to you in connection with the Platform is limited to the greater of £100 and the platform fees we earned from your bookings in the 12 months before the claim arose.
• If you are a consumer, you retain all rights granted by law that cannot be excluded, including under the Consumer Rights Act 2015.

13. Suspension and termination

• You can delete your account at any time in settings. Deletion is blocked while you have Jobs or payments in flight; completed transaction records are retained as described in our Privacy Policy.
• We may suspend or terminate accounts that breach these Terms, create risk for other users, or are used fraudulently. Where proportionate, we will warn you first.

14. Changes to these Terms

We may update these Terms from time to time. If a change is material we will give you reasonable notice through the app or by email. Continuing to use the Platform after a change takes effect means you accept the updated Terms.

15. Governing law

These Terms are governed by the law of England and Wales. Disputes are subject to the jurisdiction of the courts of England and Wales, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts.

16. Contact

Questions about these Terms: support@recovify.app.